Sistava

AI Reviews and Reputation | Build a Five-Star Local Presence

Small Business AI Workflows

Build a five-star presence on Google and Yelp

Online Reviews and Reputation handles the full review cycle for your business, asking happy customers to post, monitoring every new review across platforms, and drafting responses that protect your reputation. Your employee turns satisfied customers into a steady stream of five-star posts and addresses negative feedback before it scares away the next prospect. Your hire watches Google, Yelp, Facebook, and industry-specific sites in real time. New reviews trigger a draft response in your voice, polite and professional for positives, calm and corrective for negatives. After a completed job or visit, it sends a personalized review request through email or SMS at the moment satisfaction is highest. It works around the clock so a one-star review at midnight gets a thoughtful response by morning, not three days later. Your review average climbs steadily as the volume of fresh five-star posts crowds out old complaints. Local SEO, click-through rates, and walk-in traffic all improve.

Benefits

How It Works

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At a Glance

4.8
Average rating target
< 4 hrs
Response time
24/7
Review monitoring
60%
Request response rate

Why review velocity matters

Google ranks local businesses partly by how recently and how often they receive reviews. Two businesses with the same average can rank very differently if one gets fresh reviews weekly and the other got fifty reviews two years ago. Your employee keeps a steady cadence of new reviews coming in, which signals to Google that your business is active and trusted. The downstream effect is more map views, more clicks to your site, and more calls. Volume and freshness are SEO levers most owners ignore because they take time, time your employee already has.

Responding the way customers read

Eighty-eight percent of consumers read review responses before deciding where to spend money. A negative review with a thoughtful, calm owner response often hurts less than a five-star review with no engagement. Your employee writes responses that read as if you sat down and wrote them yourself, acknowledging the specifics, owning what is yours, and offering a clear next step when needed. Future readers see a business that listens. That changes minds at the moment of decision.

Catching the unhappy customer first

The worst review is the one written by a customer you could have made happy if you had known. Your employee sends a quick satisfaction check before the public review request. If the customer rates the experience low, it routes them to a private feedback channel where you can fix the problem instead of a public platform where the complaint lives forever. Customers who feel heard often skip the public negative entirely and become repeat buyers. The ones who insist on posting at least know you tried.

FAQ

Will it post responses without my approval?

Your call. Most owners have your employee draft every response and post automatically for four and five-star reviews, while three-star and below get queued for your review before going live.

How does it know when a job is done?

Your employee can pull from your booking system, POS, or CRM to detect a completed appointment. You can also message it directly to trigger a request after a custom event.

What about fake or unfair reviews?

Your hire flags reviews that violate platform policies and prepares the dispute submission for Google or Yelp. You approve and submit. Legitimate negatives get a calm public response and an offer to resolve offline.

Does it work for service businesses and shops?

Yes. Plumbers, salons, dentists, restaurants, and retail all use the same loop. Your employee adapts the request and response language to your industry and customer relationship.

Can it ask for reviews on multiple platforms?

It picks the platform you most need reviews on for each customer, usually Google for local SEO. You can rotate or weight platforms based on where you want to grow.