Sistava

AI Ticket Resolution | Auto-Triage and Resolve Support Tickets

AI Customer Support Team

Triage, categorize, and resolve tickets before your team clocks in

Your AI support team reads every incoming ticket the moment it arrives. It classifies the issue by category, urgency, and complexity, then checks your knowledge base, past resolutions, and account history for the best answer. Common questions get resolved instantly with accurate, personalized replies. Password resets, billing inquiries, feature questions, shipping status updates. Your customers get answers in under two minutes, not two days. Complex tickets that need a human get escalated with full context attached: customer history, sentiment analysis, suggested resolution, and relevant KB articles. Your human agents pick up where the AI left off, never starting from scratch.

Benefits

How It Works

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At a Glance

<2 min
Average first response time
80%
Tickets resolved without a human
24/7
Coverage with zero staffing gaps

Why Speed Matters More Than You Think

Customers who wait more than an hour for a first response are 4x more likely to leave a negative review. Your AI resolves common tickets in under two minutes, which means most customers get an answer before they have time to get frustrated. For complex issues, the escalation package gives your human agents a head start, cutting their resolution time in half.

Consistent Quality at Any Volume

Human agents have good days and bad days. Volume spikes during product launches, outages, or promotions overwhelm teams and drop quality. Your AI handles 10 tickets or 10,000 with the same accuracy. Every response pulls from the same knowledge base, applies the same resolution logic, and maintains the same tone.

FAQ

What types of tickets can the AI resolve on its own?

Password resets, billing inquiries, shipping status, feature questions, return policies, and any issue where the answer exists in your knowledge base or account data. You control which categories are auto-resolved and which require human review.

How does it know when to escalate instead of responding?

Complexity scoring considers factors like customer sentiment, account value, issue novelty, and whether similar tickets have required human intervention before. You set the threshold.

Does it work with my existing help desk software?

Yes. One-click OAuth connection to Zendesk, Intercom, Freshdesk, HubSpot Service Hub, and thousands of other tools. Tickets are resolved inside your existing system.