Sistava

Manage Their Status

Control when your employees work by managing their lifecycle state: keep them active, suspend them to pause work, or terminate them to move them to Alumni.

TL;DR

Every employee has two independent indicators. State is the lifecycle position you control (active, suspended, terminated). Status is the current work activity the system manages automatically (available, working, awaiting input). You change the state. The system updates the status. Suspended employees stop all work but keep their configuration. Terminated employees move to Alumni with their full history preserved, and you can re-hire them at any time.

Where to Find It

Open any employee by clicking their name in the sidebar. In the top-right corner of the employee dashboard header, you will see state controls that change based on the employee's current state:

The employee's current state and status also appear in the header next to their avatar, as a colored badge.

Employee States

States represent where an employee is in their lifecycle. You control these directly.

State What It Means Avatar Ring Color Can Work? Can Chat?
Onboarding New hire going through initial setup Orange Yes Yes
Active Ready to work, receiving tasks and messages Green Yes Yes
Suspended Paused temporarily, not receiving any work Red No No
Terminated Employment ended, moved to Alumni Gray No No

Employee Status

Status shows what the employee is doing right now. The system updates this automatically. You do not control it directly.

Status What It Means Dot Color
Available Idle, ready for the next task Green
Working Processing a task or message right now Blue
Awaiting Input Waiting for your approval or response Yellow
On Hold Waiting for credits to be available Orange
Error Something went wrong, needs attention Red
Offline Employee is suspended or terminated Gray

When an employee is suspended or terminated, their status automatically becomes "Offline" regardless of what it was before.

What You Can Do

Action Where How
Suspend an active employee Employee dashboard header Click "Manage" dropdown, then "Suspend." Confirm when prompted
Resume a suspended employee Employee dashboard header Click the "Start Working" button
Terminate an employee Employee dashboard header Click "Manage" dropdown, then "Terminate." Confirm when prompted
Re-hire a terminated employee Employee dashboard header (in Alumni) Click the "Re-hire" button. They return to Active state
Skip onboarding Employee dashboard header (during onboarding) Click "Skip Onboarding" to move directly to Active state

State Transitions

Not every state change is available from every state. Here is what you can do from each:

From State Can Go To
Onboarding Active, Suspended, Terminated
Active Suspended, Terminated
Suspended Active, Terminated
Terminated Active (re-hire)

What Happens When You Suspend

What Happens When You Terminate

What Happens When You Re-hire

Tips and Tricks

Good to Know

Frequently Asked Questions

Q: What is the difference between suspending and terminating? A: Suspending pauses work temporarily. The employee keeps their place in the team and all configuration. Resume anytime with one click. Terminating moves them to Alumni, removing them from the active sidebar. You can re-hire them, but termination is meant for employees you no longer need.

Q: Can I bring back a terminated employee? A: Yes. Find them in the Alumni section of the sidebar (labeled "Fired," collapsed at the bottom). Open their dashboard and click "Re-hire." They return to Active state with all their previous configuration intact.

Q: What happens to scheduled work when I suspend an employee? A: All scheduled triggers skip silently while the employee is suspended. When you resume them, schedules pick up again automatically from the next trigger time.

Q: Does suspending an employee save credits? A: Yes. A suspended employee does no work and consumes no credits. This is a good way to manage costs during quiet periods without losing the employee's setup.

Q: Where do I find terminated employees? A: They appear in the "Fired" section at the bottom of the sidebar. This section is collapsed by default. Click it to expand and see all terminated employees with their full history.

Q: Can I terminate an employee during onboarding? A: Yes. You can suspend or terminate an employee at any point during onboarding if you decide you do not need them.