Understand Their Memory
Your AI employees remember past conversations and build up context over time, so they get better the more you work with them.
TL;DR
Memory is automatic. Every conversation your employee has is remembered and used to provide better, more personalized responses in future chats. No setup required. Memory captures preferences, past decisions, and context from previous interactions. It is different from Training, which is about feeding in your company documents.
What Is Memory
Memory is your employee's ability to recall past conversations. When you chat with an employee today about a marketing campaign, and then ask about it again next week, the employee remembers what you discussed. It knows your preferences, decisions you made, and context from earlier conversations.
This happens automatically. You do not need to configure anything, upload files, or tell the employee to remember something. Every conversation contributes to the employee's memory.
How It Works (From Your Perspective)
| What Happens | Details |
|---|---|
| You chat | Have a normal conversation with your employee |
| Memory builds | After each conversation, the employee processes and stores key information |
| Future chats improve | In later conversations, the employee recalls relevant context automatically |
| No setup needed | Memory is on by default for every employee |
Think of it like working with a human colleague. The more you work together, the more they understand your preferences, your projects, and how you like things done.
What Gets Remembered
Employees remember information that is useful for future conversations:
- Your preferences. How you like reports formatted, which tone you prefer, your communication style
- Past decisions. Choices you made in previous conversations that might be relevant later
- Project context. Details about ongoing work, goals, and milestones discussed in chat
- People and relationships. Names, roles, and relationships you have mentioned
- Important facts. Key information you have shared: company policies, product details, deadlines
Memory is selective. Employees do not store every word of every conversation. They extract and remember the meaningful information that is likely to be useful again.
Memory vs. Training
These are two different ways your employees gain knowledge. Understanding the difference helps you get the most from both.
| Memory | Training | |
|---|---|---|
| Source | Past conversations | Your company documents (Notion, Google Docs, Slack, etc.) |
| Setup | Automatic, no action needed | You connect a source and click Train |
| Scope | Per-employee (each employee has their own memory) | Company-wide (all employees share trained knowledge) |
| Content | Preferences, decisions, context from chats | Docs, wikis, emails, channel history |
| Updates | Continuously, after every conversation | When you run a new training session |
| Best for | Personalization and continuity | Domain expertise and company knowledge |
Use both together. Training gives your employees knowledge about your business. Memory gives them knowledge about you and your working relationship.
Where to See Memory in Action
Activity Inspector
When you inspect any message from your employee (click the inspect button on a message), you can see a Memory section in the Activity Inspector. This shows:
- Whether the employee retrieved any memories for that response
- What past context was used to inform the answer
This is useful for understanding why an employee gave a particular answer and what past conversations influenced it.
In Conversation
You will notice memory at work when an employee:
- References something you discussed days or weeks ago
- Follows a preference you mentioned in a past chat without being reminded
- Picks up a project conversation exactly where you left off
Tips and Tricks
- Be specific in conversations. The more clearly you communicate preferences and decisions, the better your employee remembers them
- Correct mistakes. If an employee remembers something incorrectly, just tell them. They will update their understanding
- Check the Activity Inspector. If you are curious about what memories informed a response, inspect the message to see the Memory section
- Memory is per-employee. If you hire a new employee, they start fresh. Each employee builds their own memory from their own conversations
Frequently Asked Questions
Q: Do I need to set up memory? A: No. Memory is automatic for every employee from the moment you hire them. Just start chatting.
Q: Does memory work across different conversations? A: Yes. An employee remembers context from all past conversations, not just the current one. If you discussed a project last week, they can recall it today.
Q: Can I clear an employee's memory? A: Currently, memory builds over time and cannot be selectively cleared. If you need a fresh start, you can terminate and re-hire the employee.
Q: Does memory cost credits? A: Memory processing happens in the background and uses minimal credits. The cost is negligible compared to regular chat.
Q: Is my memory shared with other users in the organization? A: Memory is built from conversations. If multiple team members chat with the same employee, that employee remembers interactions with everyone. The memory is tied to the employee, not to an individual user.