Gorgias Alternatives: Features, Pricing and Comparison
AI Customer Support Platforms
Looking for an alternative to Gorgias? Compare features, pricing, and fit to choose the right platform.
Gorgias vs Sistava
Gorgias is a full ecommerce helpdesk built around the ticket and the Shopify order behind it. Its AI Agent resolves tickets autonomously and takes native commerce actions like order lookups, refunds and address changes. Ten years old, $104M raised and deeply embedded in the Shopify ecosystem. Sistava is not a helpdesk. It is a workforce where a support employee is one hire among several, all sharing memory, on a plan that does not bill per interaction.
Profile
- Pricing
- Starter $40/mo, Basic $77/mo, Pro $471/mo, Advanced $1,227/mo. The AI Agent is billed separately at $0.90 per interaction on annual billing or $1.00 monthly, with credit-based add-ons.
- Founded
- 2015, San Francisco, by Romain Lapeyre and Alex Plugaru
- Funding
- $104M raised (Shopify, SaaStr, Techstars). $29M Series C in May 2024 at a reported $710M valuation
- Focus
- Ecommerce helpdesk built around the Shopify order behind every ticket
Why choose Sistava as an alternative to Gorgias
- Sistava covers sales, marketing, operations and finance from the same team. Gorgias is a support product for ecommerce.
- Sistava charges a flat monthly plan with a credit pool. Gorgias charges a plan plus $0.90 to $1.00 per AI interaction, so success increases the bill.
- Sistava employees share layered memory, so a support conversation informs the next marketing campaign. Gorgias holds context inside the helpdesk.
- Sistava reaches thousands of apps plus custom MCP servers and can drive a browser. Gorgias is deep in the commerce stack and narrower outside it.
- Sistava adds a leader, sprints and a shared board so support findings become owned tasks. Gorgias organises around tickets and views.
Feature Comparison
| Feature | Gorgias | Sistava |
|---|---|---|
| AI Workforce | ✗ | ✓ |
| Full helpdesk and ticketing | Purpose-built | Via channels and board |
| Native Shopify order actions | Deep native | Via integrations |
| Multi-Function Coverage | Ecommerce support | Sales, Marketing, Support, Ops |
| Team Hierarchy and Leader Delegation | ✗ | ✓ |
| Team sprints with a goal and a written review | ✗ | ✓ |
| MCP Protocol Support | ✗ | ✓ |
| Browser and Desktop Automation | ✗ | ✓ |
| Persistent memory across sessions | Ticket and customer history | Layered short-term, long-term, graph |
| Voice and phone channel | Add-on | ✓ |
| Durable Execution (Temporal) | ✗ | ✓ |
| Usage metering | $0.90-$1.00 per AI interaction on top of plan | Credit pool per plan |
| Self-Serve Pricing | $40 to $1,227/mo plus per-interaction AI | Free (5,000 lifetime credits) + $25/mo |
What is Sistava?
Sistava is an AI workforce platform where you hire AI employees and work with them through conversation. Tell an employee what you need in plain language, and Sistava handles the setup behind the scenes, including the tools, context, and team coordination needed for the work. You do not need to learn AI configuration or build workflows first. You can start with the work you want done, stay involved in the decisions that matter, and see how your team is moving forward.