Decagon Alternatives: Features, Pricing and Comparison
AI Customer Support Platforms
Looking for an alternative to Decagon? Compare features, pricing, and fit to choose the right platform.
Decagon vs Sistava
Decagon is an engineering-led enterprise AI platform focused on customer support automation with natural language workflow definitions (Agent Operating Procedures). While Decagon requires $95K+ annual contracts and limits itself to customer support, Sistava provides multi-function AI employees from a marketplace with transparent pricing, team hierarchy, and thousands of integrations.
Profile
- Pricing
- Enterprise only. Usage-based (per-conversation). Reported six-figure annual contracts (per public reports).
- Founded
- 2023, San Francisco
- Funding
- Reportedly $481M raised at a $4.5B valuation (Jan 2026, per public reports). Backed by a16z, Accel.
- Focus
- Enterprise AI concierge for customer support with Agent Operating Procedures
Why choose Sistava as an alternative to Decagon
- Sistava lets you hire AI employees in minutes. Decagon requires an enterprise sales process with reported six-figure minimums.
- Sistava covers support, sales, marketing, and ops. Decagon is customer support only.
- Sistava has transparent tiers from Free to $200/mo. Decagon contracts are reportedly six-figure annual.
- Sistava supports team hierarchy with leader delegation and sprint cycles. Decagon offers individual agent workflows.
- Sistava includes task boards, file Drive, and work journals. Decagon provides support-only tooling.
Feature Comparison
| Feature | Decagon | Sistava |
|---|---|---|
| Setup Time | Enterprise implementation | Minutes |
| Starting Price | Reportedly six figures per year | Free ($0/mo) |
| Minimum Contract | Reported six-figure minimum | None |
| Use Cases | Customer support only | Support, sales, marketing, ops |
| Team Hierarchy and Delegation | ✗ | ✓ |
| Memory across conversations | Conversation + cross-channel | Graph + episodic, persistent |
| App Integrations | Zendesk, Salesforce, limited | Thousands of native + MCP |
| Browser and Desktop Automation | ✗ | ✓ |
| Task Board and Work Journals | ✗ | ✓ |
| Durable Execution (Temporal) | Proprietary | ✓ |
| Voice Support | Amazon Connect, RingCentral | STT/TTS built-in |
| Self-Serve Signup | ✗ | ✓ |
| Execution Inspection | Analytics dashboard | ✓ |
What is Sistava?
Sistava is an AI workforce platform where you hire AI employees and work with them through conversation. Tell an employee what you need in plain language, and Sistava handles the setup behind the scenes, including the tools, context, and team coordination needed for the work. You do not need to learn AI configuration or build workflows first. You can start with the work you want done, stay involved in the decisions that matter, and see how your team is moving forward.