# Tidio Alternatives: Features, Pricing and Comparison

*AI Customer Support Platforms*

Looking for an alternative to Tidio? Compare features, pricing, and fit to choose the right platform.

Tidio vs Sistava

Tidio began as a live-chat widget for small websites and grew an AI agent called Lyro, which runs on Claude, claims around 67% resolution and takes native Shopify actions such as order lookups and refunds. It is priced for small teams with a genuine free plan, and has raised $26.8M since 2013 out of Poland. Sistava overlaps only on the support role: our support employee is one hire among a workforce that also sells, markets and runs operations.

> **Bottom line:** Sistava covers every function as hireable employees. Tidio covers the support conversation on your site.

## Profile

- **Pricing:** Free plan available. Starter $24.17/mo, Growth $49.17/mo, Plus from $749/mo, Premium custom. The Lyro AI agent is metered by conversation.
- **Founded:** 2013, Szczecin, Poland, by Tytus Gołas
- **Funding:** $26.8M raised in total, most recently a $25M Series B
- **Focus:** Live chat and AI support agent for small businesses and online stores

## Why choose Sistava as an alternative to Tidio

- Sistava covers every function as hireable employees. Tidio covers the support conversation on your site.
- Sistava employees run proactive scheduled work without a trigger. Tidio and Lyro respond to a visitor starting a chat.
- Sistava employees hold layered memory across channels and tasks. Lyro grounds answers in your knowledge base and store data.
- Sistava reaches thousands of apps plus custom MCP servers and can drive a browser. Tidio focuses on the website, Shopify and common helpdesk integrations.
- Sistava adds a leader, a shared board and sprints closing with a written review. Tidio is a conversation product without a work management layer.

## Feature Comparison

| Feature | Tidio | Sistava |
|---|---|---|
| AI Workforce | ✗ | ✓ |
| Live chat widget | Core product | Via channels |
| AI resolution rate claim | Around 67% with Lyro | Varies by role |
| Native Shopify order actions | ✓ | Via integrations |
| Multi-Function Coverage | Support and chat | Sales, Marketing, Support, Ops |
| Runs proactive work on a schedule | ✗ | Schedules, duties, heartbeat |
| Team Hierarchy and Leader Delegation | ✗ | ✓ |
| MCP Protocol Support | ✗ | ✓ |
| Browser and Desktop Automation | ✗ | ✓ |
| Persistent memory across sessions | Knowledge base and store data | Layered short-term, long-term, graph |
| Voice and phone channel | ✗ | ✓ |
| Free tier | Yes, limited | 5,000 lifetime credits |
| Self-Serve Pricing | Free, $24.17, $49.17, then $749+/mo | Free (5,000 lifetime credits) + $25/mo |

## What is Sistava?

Sistava is an AI workforce platform where you hire AI employees and work with them through conversation. Tell an employee what you need in plain language, and Sistava handles the setup behind the scenes, including the tools, context, and team coordination needed for the work. You do not need to learn AI configuration or build workflows first. You can start with the work you want done, stay involved in the decisions that matter, and see how your team is moving forward.

[Learn about Sistava](/en)